Comments on: Conveying authentic enthusiasm leaves an impression http://www.stevecurtin.com/blog/2009/03/12/conveying-authentic-enthusiasm-leaves-an-impression/ Memorable customer service...mostly. Thu, 12 Jan 2012 05:43:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Curt Newport http://www.stevecurtin.com/blog/2009/03/12/conveying-authentic-enthusiasm-leaves-an-impression/comment-page-1/#comment-173 Curt Newport Mon, 16 Mar 2009 03:00:20 +0000 http://www.stevecurtin.com/blog/?p=148#comment-173 When I worked as a Store Manager for Starbucks, I got a real kick out of calling drinks when they were ready to be picked up. Sometimes I sang them out. When the "French Vanilla Latte" was ready (not a real drink, but a mix of hazelnut and vanilla), I called it out "Vith Zee French Accent". When it was snowing, and I was making a frappucino, I would call the drink an "Its-never-too-cold-for-a-tall-mocha-frappucino". The expectation was always a clear call, smile, and eye contact. I did what I could to take it a step further. Now, a year after I left the company, I am still known around town as "Starbucks Guy". Memorable, indeed! When I worked as a Store Manager for Starbucks, I got a real kick out of calling drinks when they were ready to be picked up. Sometimes I sang them out. When the “French Vanilla Latte” was ready (not a real drink, but a mix of hazelnut and vanilla), I called it out “Vith Zee French Accent”. When it was snowing, and I was making a frappucino, I would call the drink an “Its-never-too-cold-for-a-tall-mocha-frappucino”.

The expectation was always a clear call, smile, and eye contact. I did what I could to take it a step further. Now, a year after I left the company, I am still known around town as “Starbucks Guy”. Memorable, indeed!

]]>