Is Enthusiasm Contagious?
Yes. And so is the lack of enthusiasm.
The Gallup Organization and other research groups affirm the link between generating enthusiasm in the workplace and the metrics that matter: productivity; job satisfaction; customer satisfaction; and profitability. Lack of enthusiasm is also contagious. The same research finds that employees who are perceived to be indifferent about customers and their work have an adverse effect on these metrics.
My business is all about generating enthusiasm for the customer. And that should be contagious in every business.
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